Refund Policy

1. Credit purchases are generally final

Except where applicable law requires otherwise, purchases of Unbooth credits are final and non-refundable. We do not provide refunds because credits were unused, a contact did not respond, research did not return a preferred result, or you no longer need the service.

Credits have no cash value and cannot be transferred, resold, or redeemed for money. Purchased credits do not currently expire while your account remains active.

2. When a credit is charged

Unbooth currently includes five welcome credits. For paid and welcome credits, one credit is consumed only when an enrichment request successfully returns a work email. A request that does not return a work email should not consume a credit.

3. Duplicate charges and service errors

If you believe you were charged twice for the same purchase, charged after a failed checkout, or debited a credit contrary to the rule above, contact us promptly with the account email and transaction date. We will investigate.

When an Unbooth service error incorrectly consumes a credit, our normal remedy is to restore that credit. Confirmed duplicate or erroneous card charges will be corrected through the original payment method.

4. Statutory rights

Nothing in this policy removes rights that cannot be waived under applicable consumer law. If a mandatory cooling-off or withdrawal right applies, you may exercise it within the legal period. Where you asked us to begin providing the digital service immediately, we may deduct or withhold the value of credits already consumed to the extent permitted by law.

5. How to contact us

Send billing questions to support@unbooth.io. Include your Unbooth account email and the Stripe receipt or transaction reference. Do not send full card details.